Please ensure we have your email address prior to your first session so that you can begin the registration process for Halaxy. Halaxy allows clients direct access to view their own scheduled appointments and invoices. Using the client portal you will also be able to print previous invoices to facilitate claiming of rebates with your health fund or Medicare, where these rebates apply. Please check your junk mail for the link to set up your Halaxy portal.
Please email your psychologist directly to reschedule appointments.
Please note that our psychologists check their individual emails on a bi-weekly basis.
The full session fee is charged for appointments cancelled on the day and for non-attendance. Cancellations or rescheduling of appointments with less than 24 hours or non-attendance at appointments will incur a charge of 50% of the session fee. If there are exceptional circumstances, please email your psychologist or contact us on 9713 9265 to discuss your situation.
Sessions run for 50 minutes. For some types of therapy, longer times may be offered as an option prior to the appointment.
You can pay prior to the session using Bpay by accessing your invoice through your Halaxy portal - our online diary and payment processing system. You can also pay at the time of the session by credit card. To make this quicker and easier, we can store your details securely on Halaxy. If you have a valid Medicare referral, your psychologist can lodge your claim with Medicare for you so that your rebate is processed into your bank account by Medicare 24 hours later. You will be emailed forms for Halaxy when you book your first appointment to set you up on Halaxy. Please return these forms via email or bring them to your first appointment. If you have any concerns about these methods of payment, please email firstname.lastname@example.org to discuss other options.